Shipping & Returns

Shipping

How much does UK shipping cost? 

We offer £1.99 standard UK shipping on all orders under £15, 

You will receive free shipping when you spend £15.

 

How long will my order take to arrive?

All orders should be dispatched and delivered in between 2-5 business days. We will always aim to get the order to you within 48 hours, however, if you need to receive your order as soon as possible, we also offer next day delivery, at a charge of £8*. Orders placed with next day delivery must be placed before 1pm to guarantee arrival. 

All in all, we aim to deliver your items as quick as possible! Please sit tight and if you’re feeling restless then don’t hesitate to drop us an email at info@ellipsisbrands.com

*Please bear in mind that in busy periods, we may remove the next day delivery service.

Do you ship internationally?

Yes, we ship worldwide!

Our standard rate for EU shipping is £5, please allow 7 working days for your order to arrive.

Our standard rate for rest of the world shipping is £10. This includes shipping to the USA. 

Can I send parts of my order to a different address?
Unfortunately, if you wish to do this, you will have to place separate orders.

When will my order be sent?
Orders are shipped Monday to Friday all year round, excluding bank holidays. 

Do you ship to international destinations?
Yes, we currently ship to anywhere in the world. If you are having any problems, please get in touch.

What if I need my order tomorrow?
Choose next day delivery at the checkout if you need your order as soon as possible! DPD Next Day Guaranteed delivery is charged at £8. Orders placed with next day delivery must be placed before 1pm to guarantee arrival. 

How do I receive Free Delivery offers and other promotions?
Please sign up to the mailing list on our home page or simply follow one of our social media accounts to stay tuned in with promotions.
I haven’t received my item. Who should I contact?
Us! But please remember, all orders are processed Monday through till Friday but are not processed or shipped on weekends or bank holidays. Don’t forget to allow 1 business days for order processing too. 

Returns

I want to return my item, what do I do?
We have a very painless return process where the shipping label is prepaid for you.

You will receive a full refund on unused non-defective items and used or unused defective items, but please do email us at info@ellipsisbrands.com  stating the reason why you are returning the item(s), or we may be unable to process your return.

The return process is as follows;
UK: please click the link below to print a prepaid shipping label:
https://www.royalmail.com/track-my-return/create/2717

Once on the page, click “box/bag” then “yes” kindly add in your address then click “make your label”

If you do not have access to a printer, please ask at your local post office to print this for you.

International: please contact info@ellipsisbrands.com for any international returns.

PLEASE NOTE: We are in no way able to refund used goods that are not defective. Please keep each product in its undamaged packaging (unless defective) if you wish to return it. It is your legal obligation to take reasonable care of any goods whilst they are in your possession. Due to the nature of the products we sell it’s very simple to tell if a product has been used. Please respect our policies and we will always do our best to resolve any problem or issue you have with your product.

Furthermore, if your item was purchased on Amazon, then please contact us through Amazon's Messaging Service to arrange your return/refund. We are unable to handle and process returns for products purchased via Amazon unless you contact us through the Amazon interface.