Shipping & Returns

Shipping

 

How much does UK shipping cost?

We offer £2.50 standard UK shipping on all orders under £15.

You will receive free shipping when you spend £15.

If you need to receive your order as soon as possible, we also offer tracked  delivery, at a charge of £4.99, which should take one to two days to arrive. Tracked shipping is free when you spend £50.

 

COVID-19 and deliveries.

Your order will be dispatched from Q+A within the normal time frame, however carriers like Royal Mail may suffer with delays from reduced staffing, and high demand. Allow 2-5 days longer than normal for your delivery should it be delayed, especially if you are ordering from outside of the UK.

If you placed an order with us, and have not received it after a 10-working-day period, please contact our customer service team at: help@ellipsisbrands.com

 

How long will my order take to arrive?

All orders should be dispatched within 3-5 business days and then delivered between 1-3 business days. So all in all, as quick as possible! Please use the tracking number sent in your despatch email to track your order. Please note our standard service is untrackable until delivery is attempted by Royal Mail.

We’d love to say all orders will be with you within 2-3 business days but we need to account for the post man being a little slow sometimes! Please sit tight and allow up to 7 working days after fulfilment for your order to arrive. If you’re feeling restless then don’t hesitate to drop us an email at help@ellipsisbrands.com

 

What if I need my order tomorrow?

Choose next day delivery at the checkout if you need your order as soon as possible! DPD Next Day Guaranteed delivery is charged at £8. Orders placed with next day delivery must be placed before 1pm to guarantee arrival.

 

Can I send parts of my order to a different address?
Unfortunately we do not offer split-shipping at this time. If you wish to do this, you will have to place two separate orders.

 

When will my order be sent?
Orders are shipped Monday to Friday all year round, excluding bank holidays.

 

Do you ship to international destinations?

Unfortunately, EU shipping is currently paused - we hope to be back on track soon! Our rest of the world shipping (excl. EU) is still available. Our standard rate for rest of the world shipping is £10. Please allow up to 10 working days for your order to arrive.

Did you know we now have a dedicated US and AU online store? Click the links to visit.

 

How do I receive Free Delivery offers and other promotions?

Please sign up to the mailing list on our home page or simply follow one of our social media accounts to stay tuned in with promotions.

 

I haven’t received my item. Who should I contact?

Please contact Q+A directly for orders placed at qandaskin.com via help@ellipsisbrands.com . If you ordered through one of our stockists, please contact their support team. But please remember, all orders are processed Monday through till Friday but are not processed or shipped on weekends or bank holidays. Please allow up to seven working days for your order to arrive before contacting help@ellipsisbrands.com, unless your order was placed on a next day service. 


My order says it's been delivered, but I haven't received it yet?

We're sorry to hear that your parcel is missing! Please contact help@ellipsisbrands.com with your order and tracking number within 30 days of delivery date, and we will take a look into this for you.


Returns

I want to return my item, what do I do?

You will receive a full refund on unused non-defective items and used or unused defective items, but please do email us at stating the reason why you are returning the item(s), or we may be unable to process your return.

UK: Please click the link below to print a prepaid shipping label:
https://www.royalmail.com/track-my-return/create/2717
Once on the page, click “box/bag” then “yes” kindly add in your address then click “make your label”
If you do not have access to a printer, please ask at your local post office to print this for you.

International: Please contact help@ellipsisbrands.com for any international returns.

PLEASE NOTE:We are in no way able to refund used goods that are not defective. Please keep each product in its undamaged packaging (unless defective) if you wish to return it. It is your legal obligation to take reasonable care of any goods whilst they are in your possession. Due to the nature of the products we sell it’s very simple to tell if a product has been used. Please respect our policies and we will always do our best to resolve any problem or issue you have with your product.Furthermore, if your item was purchased on Amazon, then please contact us through Amazon's Messaging Service to arrange your return/refund. We are unable to handle and process returns for products purchased via Amazon unless you contact us through the Amazon interface.