Q+YOU


FAQs

What is Q+YOU?

Q+YOU is our brand new loyalty program. You’ll earn points for every purchase you make on-site, which can be used to redeem rewards. The more you shop, the more you save!

Who can join Q+YOU?

Q+YOU is available to all UK customers. Create an account today and start collecting.

How do I earn points?

You’ll earn 5 points for every £1 you spend. You can also earn points for all sorts of activities, including referring friends and signing up to our mailing list. To see all the ways you can earn points, click scroll up! Sign up today and you’ll receive 70 points to get started.

How do I view my point balance?

Your point balance can be seen in the top right of the page, or on your Q+YOU account dashboard. You’ll need to be logged in to your account to be able to view your points.

How do I redeem my Q+YOU points?

Once you’ve collected enough points, log into your account and scroll down to the rewards selection. Select “Get reward”, then “Redeem”. Your unique voucher code will then appear, which you can apply at checkout in the promotional code area. Points must be redeemed within 24 months or they will expire.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals and points will be approved within 72 hours.

Cancelled: These points will not be added to your account. This will happen if you cancel a purchase (the points will change from pending to cancelled).

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your Q+YOU account.

Why has my account balance gone down?

You, or someone you referred, cancelled or returned a Q+A order.

I completed an activity, why haven't I received my points yet?

Please don’t panic! After you make a purchase, it can take up to 3 days for your pending points to be approved. For other activities, it can sometimes take a few minutes for us to process and apply your points to your account.

Can I use my points during checkout?

You’ll need to redeem your points for a voucher before you checkout. This can then be used when you’re ready to complete your purchase.

How do I leave Q+YOU?

If you no longer wish to earn points 😢, please contact us at help@ellipsisbrands.com and ask to be unenrolled. This will mean losing any unused points you’ve collected. If you decide you want to join again, just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please contact us at help@ellipsisbrands.com with any issues or feedback.